ICCS-BPO Services

With the rise in the disposable income, Smartphone penetration, improved connectivity, and tech-savvy millennial generation, there is an exponential boom in the travel and tourism industry. Now the Industry has been evolving more rapidly than ever before and is competing more aggressively in the market place. Newer business models are coming up very fast, and one of the most successful business models remains the BPO outsourcing in travel and hospitality . The modern fast passed global economy has redefined the principal objective of a firm to stay ahead. Creating more value in all the activities of a firm including its products and businesses is taking the front seat of a business objective. It is being followed by the efforts for maximizing the sales as well as revenue. The value chain framework and the transactional cost are the two main management structures that can enable a business to achieve customer satisfaction and develop insights. How BPO growth rate is improving i

In a world of cutting-edge innovations, it becomes invariable for companies to carry out research surveys in the market. Market research is crucial & a vital tool in understanding business growth rates, sales & the latest product developments. This helps to set achievable targets, make well informed market decisions & develop effective strategies. Research of the current market trends & for using it to your advantage is crucial in reaching out to the target audiences. Decision making is the ultimate challenge a company faces. Business research leads to certain strategies or the company decisions. A good business man knows the importance of an elaborate research of the market. What does an extensive market research reveal?: 1 Competitor’s product & services: there are multiple competitors in the market. To know the presence of one or more competitors & the knowledge of their products & services is of great advantage before launching your own busines

In today’s world of rapid globalization & changing market strategies, companies face extremely tough challenges. To maintain this pace & continue the edge to edge market sales, many companies are changing lanes from a product- sale plane of action to a much broader perspective of marketing & customer satisfaction strategy. Customer is always right! Organisations swear by this statement. Customer expectations have spiked to the highest potentials. With the growing demands of the customer, there has been a lot of intolerance from the customers as well. Therefore, it has become all the more necessary to build strong customer- company relationships. Offering proactive services to your customers by introducing, engaging & engulfing customers has become the foundation of such a process to fulfil the goals of the company. Proactive & reactive customer services : as of yet, not many companies have understood the importance of proactive service strategy. They are st