Customers are a fundamental part of the business because company grows as long as you keep them happy and gratified with your brand. To make sure that customer needs are being catered perfectly, it is mandatory to keep frontline employees contented. You may already be acquainted with this old adage by Vaughn Aust, ‘Happy employees lead to happy customers, which leads to profits.’ Companies running an in-house call center face the hassle of high employee turnover, which has a trickle-down effect, resulting in dropped CSAT score. As a result of weak CSAT scores, problems related to business growth amplify. In simple words, both customer satisfaction and agent retention go hand-in-hand. Here, it becomes imperative to understand, ‘How do specialized customer care service providers like call center in India retain support representatives?’ Below-mentioned ideas can be implemented to retain loyal and diligent call center agents with ease: HIRING AS PER JOB DESCRIPTION:- Age
ICCS is a leading BPO service Provider based in India providing services in almost entire domains.