In the recent times, India has emerged to be
one of the hot destinations for the call centres
in India.
Well, the success credited to the BPO industries is all due to the fact that India
has large availability of resources; with hard- working and diligent efforts
put in by skilled people. Further, it’s a fact that the India Is full of well-educated
Indians, as there is humungous amount of people who have been graduated in
technology and commerce. This has made the BPO industry earn a great position
in the country while also offering employment opportunities to many youths.
Adding to this fact, the demographics also
favors India majorly as the country has a very young population where more than
70% people are under 30. The demographics of India, by having a young labor
force has conspired to bring a revolutionary change in the call center services in India by giving the best performance.
The BPO market in India:
According to the
estimates, the business are increasingly adopting the outbound sales call center by applicant their services and produced
through the outsourcing industries. As
the business keeps evolving itself with change in the business demand, the
companies are increasingly outsourcing the applications to take the help of BPO
in India to gain the competitiveness in the market place.
Further, one of
the main reasons the BPO industries are growing at a very fast pace is all due
to the achieving effective communications with their clients and customers. In
today’s competitive market, for a business to succeed, one needs to establish a
strong bond with the customers as well as the clients. BPO industries help to
give an easy solution in a timely manner, by solving all the queries and aiming
to build the trust. However, an effective communication is required in every
stage to avoid the system failures and to provide recovery and backup
facilities to the business.
BPO are gaining importance due to the factors:
·
Economy
of scale
·
Factor
cost advantage
·
Business
risk mitigation
·
Utilization
improvement
·
Superior
competency
With this, some
of the other services offered by the outbound sales call center are technical
support services, customer support services, insurance processing and
telemarketing series. Though, the BPO’s have become one of the important
sectors for all the industries and business worldwide from since a long time.
With this, the BPO’ in India have cur-rated with an employment opportunities
and solutions for the business to outsource their services for their customers.
India’s role for the outbound call center
outsourcing:
India is one of
the leading destinations for BPO industries because it has been able to change itself
with the constantly evolving trends. The NASSCOM, the apex body of IT and
software companies has reported that India is one of the global outsourcing markets
which has risen about 51 percent in the year 2009 to 60 percent in the year
2010.
In addition,
India stands out to give a bright future to the customer services with
efficiency a timely manner. Today, the customers are intended to look for the
cost- effective solution and are also looking for enhanced productivity,
skilled staff, and business proved excellence and service quality. As, India
has a very large population of youngsters and multiple skilled people, the call center support services is going to continue to grow with providing both front end and back
end outsourcing.
Opportunities given by BPO industries in
India:
The growth of BPO in India has been phenomenal. As
India has been the most preferred destination to scatter knowledge service, it
is becoming quite evolved and is soon going to become one of the biggest
revenue grosser sectors in India. As India is one of the biggest oceans of pool
having skilled manpower of- MBAs, Lawyers, Accountants, Doctors, research
analyst which are strengthening its potion annually in the industry of BPO.
Here are some of the futuristic opportunities
India will lavish with BPO industry:
·
It
is estimated that, the services which requires very advanced English, like in
content, BPO, KPO, India is going to excel in a high pace. NASSCOM predicts
that India is going to emerge as a global hub for providing the outbound call center services in the
future.
·
A
major vertical that is going to represents India is the BPO infrastructure
management services. With the help of BPO a wide range of management services
for the application operations, IT infrastructure, IT maintenance and security
is going to be provided.
·
India
is also one of the main leaders to give fortune and call centre services to
more than 500 companies globally which are already using the outbound call
center in India. The estimate says that the number is going to increase by 15
percent annually.
Conclusion:
In
the present scenario the USA and UK based companies are trying to rest with India.
Though, the outbound sales call center
services in India are grown
significantly at a very high rate per year.
Moreover, in the upcoming years it is expected that the growth rate is
estimated to go around $15 billion in India.
With
this, the business process outsourcings are helping companies so that they can
achieve an indomitable potion in their service markets so that they can
generate high profits by continually improving their business operations.
The
future of BPO in India holds as a
tool which will allow the big companies to survive in the competition by
retaining their customers and also to provide them with high rate of customer
support. The growth of this sector is however possible due to the advancement
in infrastructure and technology. Subsequently, India has making a lot of hike
in its revenue since the establishing of business processing firms. In
addition, in the upcoming years India is going to show a huge development in
the area of power, communication and in software developments sector with the
help of BPO firms. Being a developing country, more and more people are being
able to get educated and thereby get jobs. Of course, there’s competition in
this sector, but with efficient services, India would still be able to stand
out.
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